The Service Advisor Apprentice programme is designed around the Level 3 Customer Service Apprenticeship Standard with the Institute of the Motor Industry (IMI) as our chosen End-Point Assessment Organisation (EPAO).

The programme is enhanced by the inclusion of Ferrari Aftersales Training Courses to allow you to graduate as a valuable member of the team.

Incorporated into the programme will also be training and assessment for the following qualifications;

• IMI Level 1 Award in Electric Vehicle Awareness

By successfully completing a Service Advisor apprenticeship, you will develop your knowledge, skills and behaviours with a hands-on approach, whilst earning a salary and gaining formal qualifications. Upon completion of your apprenticeship programme, you will have a comprehensive practical understanding of the daily responsibilities of a Service Advisor in Ferrari Aftersales.

This position is designed as an introduction to Ferrari products, enhancing customer service skills and developing advanced selling skills. As part of the programme, you will gain an introduction to financial planning and digital marketing. Within the programme, you will undertake on-the-job training whilst earning an academic qualification.